How do I submit a warranty claim for an American Standard toilet?

American Standard honors product warranties for original owners with proof of purchase from authorized retailers if damage isn't due to misuse (e.g., in-tank cleaners).

AS America, Inc. is committed to customer satisfaction, and we will honor all applicable express warranty terms and conditions provided with the product.

 

To inquire or submit a warranty claim, we kindly request that you first review the terms of the product’s warranty. Please visit the Warranty Information section of americanstandard-us.com for more specific warranty coverage, including Toilet Warranty coverage.

 

Here are general guidelines that validate the warranty:

 

• You are the original owner.
• The product was purchased from an authorized retailer or distributor and you have proof of purchase. A proof of purchase will be required to replace repair parts and / or replacement product(s).
• The damage was not the result of things like: in-tank cleaners, installation errors, non-genuine American Standard parts, etc..

 

If these conditions are met, you may contact our support team to submit a claim. The Consumer Connections support team will first identify the model, troubleshoot and determine which repair part(s) will remedy the problem. If the repair part(s) are not covered under warranty, they will offer them to you for purchase or direct you to a nearby authorized retailer. 

 

We also highly recommend registering your product’s warranty using the Register a Warranty form for fastest processing and resolution.