Answer:
First, ensure the toilet is covered under warranty, by confirming our general guidelines such as:
- You are the original owner.
- It was purchased from an authorized retailer or distributor and you have proof of purchase.
- The damage incurred was not the result of things like: in-tank cleaners, installation errors, non-genuine American Standard parts.
- The required component is within the warrantized timeframes.
For all warranty coverage information, please refer to the Toilet Warranty, found here.
Please note: Warranties may vary based on the specific model number. Please vreiew your model's specification sheet for additional information.
If these conditions are met, you may contact our support team to submit a claim. Please note that the proof of purchase will be required to replace repair parts and / or replacement product(s).